I called in and received the absolute worst service. The tickets that were transferred to me under the auspices of your website were fraudulently purchased. Once you discovered the fraud, three weeks ago, you notified the perpetrator himself and did not notify the actual supposed ticket holders. Thus, on the day of the event I am unknowingly without tickets.
It should be your responsibility to notify current ticket holders if they have been misinformed. I will do everything in my power to avoid using your system and will avidly convince others to do the same.
When I called in you were unhelpful and unwilling to make any reparations. If this is what you call customer service, you are one big joke that is destined to fail as more accommodating and flexible companies inch their way into your customer base.
Why build a transfer option into the framework of your website if you are going to jack to protect your customers from Fraud.