Ashok K.

Trivago is running a scam by showing lower rates for hotel bookings. It shows you a lower rate... you are happy & excited and make the booking.
Two methodologies:

1. Through Snaptravel.com: You will be shown a lower rate. In the fine print, they will mention that the hotel will charge you xxx amount. It will be seemingly harmless as if a part of amount shown for the booking will be collected by the hotel. THAT IS NOT RIGHT - YOU WILL PAY THE AMOUNT SHOWN ON THE WEBSITE + THE FINE PRINT AMOUNT. You will pay 200% of the amount you were supposed to pay.

2. Through Hilton Advanced Purchase: Will show you lower amount. You make the booking. If you want to make any change, there is only one way to get it done, Hilton's advance purchase team on 800 number. You can camp on this number for hours, days, months, years... no body will pick up the number because you will just hear the "hold music" and get frustrated. There is no Advance purchase team. If you call different Hilton numbers - HONORS, GUEST SERVICES, CALL BACK, poor team members can only demonstrate helplessness. HILTON: PLEASE DO NOT SPOIL YOUR REPUTATION

BEWARE DO NOT MAKE ANY BOOKINGS THROUGH TRIVAGO BECAUSE THERE IS NO CUSTOMER SERVICE REP TO HELP, IF YOU ARE STUCK ANY WAY.