Ash M.

A month ago, I purchased two textbooks from AbeBooks, I was expecting to receive it around 11/12 of February and so I emailed through to them asking if there was any tracking number. A customer service rep got back to me within a day or two detailing why there is no tracking. She also advised that I can expect my order end of day on 12 February. I waited the whole day and nothing, so contacted the contact centre again. I saw her response the following day apologizing that my books may have been lost and that I'll be refunded. While I am panicked and disappointed that I'm not getting my books, I've found another solution of sourcing my books, the service I received was better than most. If looking to purchase from AbeBooks, Prices are great, it literally comes down to risk.