I bought an acne regime in November that totaled 142.42 it broke my face out worse. I sent in the return and it was scanned into their facility Dec 15th here I am still waiting for my refund. I was okay with them applying the 142 credit to my account because I genuinely love the make up products I've used. Yesterday there was a credit for the refund amount in the website. Today the credit is 0. No money has been refunded. This has been an excruciatingly frustrating process for me and I think it's going to be a game changer in future purchases. Why does it take companies. 02 seconds to remove money for a payment but over 1 month to refund?!
Hello Ashley,
Thank you for contacting FARMASI.
We are sorry to hear about your recent experience with our product. We ask that these issues be communicated to our Contact Center team to attempt resolution. If we can still assist you, please give us a call at 833-432-7627.
Thank you,
FARMASI