Ashley S.

Please dont subscribe to this box. Just dont. I ordered my first box with a promo code to receive 2 extra mascaras. I got an email a week later saying whoops! They messed up and they were all gone, but they would send me a similar product. Fine, okay. Then it took me 3+ weeks to even receive it. In the mean time, I was charged for my second box before I even knew if I liked it. The products are just thrown in a cardboard box, no attempt at presentation whatsoever. My first box had the extra mascaras just thrown in the mailing bag loose. I ended up throwing away most of the samples I received because they were either worthless (a piece of cardboard with a smudge of lipstick, for example) or full of toxic crap; I was under the impression that Birchbox was a higher quality beauty subscription, but I suppose I was wrong. In an attempt to find out what the heck was going on with my boxes, I sent a note to customer service. Its like they didnt even read my note. It was just a generic response that was completely unhelpful and made me even more angry. I wish I would have spent my $20 on literally any other beauty box subscription.