Ashley S.

We all dread going to the post office, but lately it has gotten much worse it seems. IN the post office the people are rude and act like any question is a huge inconvenience. They don't answer the phone and they lie about package delivery.

Multiple times I've been home, sitting in my living room in my apartment where the front door is clearly audible if someone lightly knocks. Because the mailboxes are one stair flight up, they'll just leave packages by the boxes most times instead of bringing them to the door like they're supposed to. Recently, I went to my mail box only to find the pink slip saying they came to my door to deliver a package from Europe but I wasn't there to sign. I WAS home all day and they NEVER came to my door - the slip was left IN my mail box, not AT my door. This has happened many times now. This time I left a note on the OUTSIDE of my mailbox on the slip saying I would be home for the 2nd attempt and to please bring it to me to sign. Both my neighbor and I waited all day for them to come. I went to check and the slip was gone, the mail was delivered and there was no package! So they had just taken the slip and didn't even attempt to deliver it on the 2nd promised attempt! Now I need to go to the post office to pick it up but have NO slip and NO idea if it's even there!

This is poor service and clearly lying about a job that isn't being done. I'm upset this keeps happening and I wonder why USPS can't provide customer service. Not even the bare minimum that's stated on the slips like attempting to deliver. Something is seriously wrong - either they're horribly understaffed, have a chronic terrible customer service problem or BOTH. Either way, it's unacceptable.

I ordered directly from Adrianna Papell site, choosing a gown for a new year's eve night at the Kennedy Center. I placed the order on Dec. 26th as it said guaranteed 2-day overnight delivery and this allowed 5 business days for mailing. Not only did I not receive it, I finally got an email saying it would arrive Jan. 3rd. With no explanation. When I called to cancel they said it was too late and I would have to return it with the shipping at my own expense but I could be refunded the rest. I received it, printed the return label and returned it. After a month of hearing nothing from them I called. They said they received it but it was being processed and could take up to 30 days. A few weeks later I called, they said they sent me an email for a store credit because it was a final sale. 1) untrue, I never got an email 2) they told me from the beginning I would be given a refund. I said I never received anything and they said they'd sent it out again. Today, March 6th, I called AGAIN saying I would need to speak to someone else because this has been going on for 3 months now and I still have not even received a credit. I don't even want to purchase anything else from there but the lease I can do is get something back. This is one of the worst customer service issues I've ever encountered. I would never recommend them to anyone. Save yourself the hassle.