This platform is just for earning money. There is no customer support email, chat, phone. Nothing. It is ridiculous.
There is no way to contact the customer service department. I've never had a worse freelancer experience. I was duped by a seller. I reported him, and Fiverr surprised me by issuing an alert.
I attempted to understand why they would send such an email without taking into account our chat background, but there was no way to contact their customer service help desk.
I'm no longer working with them, and I'll be closing my account after eliminating all payment methods.