Ashley R.

I received and order a month ago. Two of the items were too large. So I followed the 4 steps on the packing slip my order came with. 1. pack the items you want to send back using the original packaging if possible. 2. include the packing form with your items. 3. affix the return shipping label and seal the package. 4. ship your package

I did all that! Well it's over 3 weeks later and they haven't received it. I have chatted with about 5 different people, emailed about 10 different people. Finally was told i needed a tracking number for the return. How do i get one of those i asked? When you paid for postage they should have given me a tracking number. NO WHERE ON THE PACKING SLIP DOES IT SAY PAY FOR POSTAGE. I assumed the "affix the return shipping label" meant the return was prepaid. Why would i PAY for a return? If i had known i was supposed to pay for postage i never would have returned it via mail! I'm so upset!