Ashley P.

Chewy saved me and my furry friends during Covid! They seem to be always in stock and ship quickly, even at the height of covid it was only a day or two delay. Prices are good - same or lower than the retailers. Their customer service is great, my cousin received a small oil painting of her dog (done from the photo you submit on profile) after a mistake was made on her order!

The customer service is almost non existent since they changed the format. You used to be able to submit a "ticket" for customer service, now it just loops back to generalized situations and there is no way that I found to submit a ticket. I have been swagging for several years, it is increasingly difficult to reach the daily goals as they have dropped many activities and/or reduced the points. However, with some effort, one can earn $50 or more a month in gift cards, in much less time than any of the other sites.

Just look at the home page, there are so many repetitious forums it will make your head swim. However, that is not the main beef I have with them. If you post something contrary to what the site wants you to think, for example, of someone's guilt or innocence, they will pick on you, delete your posts and bully you. But if you go along with their ideology, your posts will be safe. Their rules only seem to apply to those whose theories do not align with theirs. They are like a cult, with lots of cult like behavior! They also scam members for "donations" to run the site, with this cult like owner on the You Tube Channel, she rakes in a ton of money under the guise that the server bill was high or the ads are not paying off because of covid. (they do make money from ads) They run it like a telethon on the You Tube channel. There are plenty of other sites that are a lot more professionally organized and run, I don't mind paying either if there is something professional and of substance rather than a cult like atmosphere, constantly asking for donations to be part of the "in crowd."