Ashley P.

Garbage company. Garbage customer service.
Problem 1: placed the order on September 20th and it still hadn't shipped 10 days later.
Problem 2: Customer service only responded about once per day, or only when I sent more than 1 email when communicating to figure out how to resolve problem 1.
Problem 3: I then get an email stating one of the products I ordered is now out of stock. Of course, it wasn't out of stock two weeks prior when I originally placed the order.
Problem 4: Now, because of the aforementioned problems, I'm in a time crunch to ensure this order arrives before October 26th and tell the customer service rep to just send the order as is so that it will arrive before that date.
Problem 5: After not hearing from customer service for 4 days they finally respond saying they can't control how long shipping takes and cant ensure the order gets here in time. Even though the sole reason it isn't going to arrive on time is due to their mess ups. There is no reason they wouldn't be able to do rush delivery to remedy this whole situation. So, I've now told the customer service rep to either rush deliver the order or cancel and refund it. I have yet to see how they respond to this latest communication.

Also, just as an extra tidbit of information, the customer service rep I've been dealing with goes by Meredith.