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Liars! Cheats! Paid $152 to have a paper completed in 20 days. The deadline passed, no paper. Was lied to and told it would be done the next day, again, no paper. Everyone I contacted lied! Both writers lied and customer service lied. I'm filing a complaint with the BBB. Don't waste your time or money with this company, they are a complete joke.
* Ultius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hi Ashley. As I mentioned in my private message, we processed your full refund on May 5,2017. We would never keep a client's funds in the event a writer had an emergency and could not complete the order as scheduled. While a second writer was assigned to your order, there was a misunderstanding with the new deadline, so he or she ultimately decided it wasn't possible to complete in 2 hours for quality reasons. Nevertheless, I am sincerely sorry this happened and it was not our intention.
We are actively trying to improve our processes when it comes to emergency reassignment. To really decrease the possibility of last minute dropped orders, we need to add more staff writers to our pool. Staff writers are employees unlike the freelance writers, so we have them on a schedule. However, our standards are high, so the role is difficult to fill. It is no excuse. I simply just wanted you to know.
In regards to your refund, refunds may take 7-10 business days to post back to your account. Please note this is a limit on behalf of financial institutions and not Ultius. If you have any questions regarding your refund, please email refunds@ultius.com.
I deeply apologize for your experience.
Respectfully,
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com