I ordered a couple jackets almost 2 weeks ago and got 3-5 day shipping and I still haven't gotten them and I haven't heard anything back. I need those coats for a trip coming up very soon! I'm going to be pissed if they aren't here on time!
Here is my ticket # from the complaint I filed on your site: T*******025
Here is my email: *******@me.com
I expect a solution to this in the next 72 hours. Either you are going to ship me what I ordered or I want 100% of my money back!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.