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1 Review by Ashley

Walmart.com

Walmart.com

2/3/19

I tried to order a blanket online and got nothing but horrible customer service.
On Jan 23rd I was deciding between two different blankets I didn't notice the one I choose had shipping. Your suppose to have 30 mins to cancel but when I called in immediately after placing the order, they told me my time was up, to email the 3rd party company that was actually selling the blanket and see if they will cancel because it hopefully had not been shipped yet. I email immediately on Jan 23rd within 30 mins of ordering the blanket, the third party company then proceeded to tell me in a email on Jan 24th, that the blanket had already been shipped. I called Walmart head office after reading the email and had to request a phone call back. I never received a call back from Walmart headoffice. Four days later I receive a email saying my blanket had been shipped. I called Walmart customer service back to tell them I'm dissatified with there customer service and I'm still getting the run around. They said return it but they can't tell me if I will get my shipping back or not. I do not want to pay for shipping that's why I called to cancel, it would have been free to get it shipped to any Walmart.

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