Ashley M.

On multiple occasions I have attempted to order sofas from the website. After placing the orders, every time I checked the status of the order the expected delivery date would be pushed back a few days until the status changed to "backordered," though the items were in stock during this whole time. It's been several weeks and months since these orders and never received anything. Do not waste your time purchasing something from this site and then endlessly waiting.

First of all, calling the subscription "unlimited" is misleading and completely false. When I started my subscription, I saw that I had access to many audiobooks and I saved them to my account. After a few days, every audiobook that wasn't saved to my account said "not available until (DATE)" which just coincidentally is the date for the next payment. So basically, audiobooks are only available to you on the day of payment (and only if you hit save) and after that they say "unavailable." This angered me because I felt they misrepresented the nature of the subscription by calling it unlimited when it is quite literally extremely limited (Nowhere on the site does it explain that this is how the subscription works... it repeatedly calls it unlimited - lies). However, I just saved all the books I wanted and waited several weeks until my next payment so they would be available. Fine. Annoying, but I was fine with that as long as I got the books I wanted.

THEN, randomly... all these books I saved were again unavailable until the following payment. When I ask questions of customer service I get a BS response that titles become unavailable due to agreements with publishers. That is BS because it is clearly associated with the date of payment and the books are a variety of publishers. I think they do this to try to keep customers on for month after month.

This company needs to be forthright about the actual nature of the subscription. If the subscription ran as it actually is advertised and explained on their site and FAQs... it would be perfect. However, it is unfortunately too good to be true. For being a company that is promoting literature, reading, expanding your mind, etc, it is far too shady.