We’re in this together! Stay safe with our COVID-19 guide

View
×

Ashley M.

1 Level 1 Contributor
  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Art & Design, Business

Member since May 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    8

Review Distribution

1 Review by Ashley

5/11/21

Absolutely worst online shopping experience, they wasted 4 days of my life just to put one simple order, I bought the first item and they canceled it right before I picked it up at the store, then I had to wait two days for the refund to arrive (it was a big amount, $2k) so that I could purchase it again. Then I spent another hour with them on live chat to make sure I am doing everything right, and they canceled the order AGAIN right before I went to the store. Horrible, horrible customer service, you call them and there is no one to help, they just make excuses and wait for you to get pissed off and just drop the call.

Tip for consumers:
Absolutely worst online shopping experience, they wasted 4 days of my life just to put one simple order, I bought the first item and they canceled it right before I picked it up at the store, then I had to wait two days for the refund to arrive (it was a big amount, $2k) so that I could purchase it again. Then I spent another hour with them on live chat to make sure I am doing everything right, and they canceled the order AGAIN right before I went to the store. Horrible, horrible service.

Products used:
Was trying to get a laptop, never got to the actual purchase...

Service
Value
Returns
Quality

Ashley hasn’t received any votes.

Ashley hasn’t received any thanks yous.

Ashley doesn’t have any fans yet.

Ashley isn’t following anybody yet.

Similar Reviewers on Sitejabber

sherrym436
6/14/21

I am extremely upset about my customer service from Best Buy's delivery service. No one has even...

lanceb156
5/31/21

Best Buy advertises amazing deals on product that is not in stock. They say free shipping...