This seller sent me a vase and bulb set for Christmas. The vase came chipped and physically damaged. Seller agreed to refund (reluctantly after demanding several photos) and then claimed he never got the returned item. Funny... This happened after I left an honest review about his nasty customer service. Mr. Hirt changes the terms of his own policy in order to take people's hard earned money. Then he has the audacity to admit he will re-sell my damaged vase which he claims not to have! Do NOT make the mistake I did. He should be revomed from all big online merchants. The merchant I chose sided with Mr. Hirt so I'm pretty sure he pays them off. WARNING HORRIBLE LYING SELLER!