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ashley g.

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Experience: Business

Member since November 2020

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1 Review by ashley

11/24/20

If giving 0 stars was an option, the Brentwood location for this company would receive 0 stars. First of all the amount of unprofessionalism at this office was outstanding. There was one employee in particular, Stela Anderson. Her communication was absolutely terrible. Just to give a little background on my situation. I moved into a home in June 2019 and I renewed my lease this June because I figured moving in the middle of this pandemic wouldn't be ideal. The house itself was okay, a little overpriced and outdated but that's on the landlord. She was very cheap and didn't want to put money into making it nice. Thats not on RW. Well my husband was transferred out of state for work and he ended up leaving in September and I tried to get out of my lease for THREE MONTHS. Renters Warehouse tried charging me some BS "tenant exchange fee" of $1600 for their agents to do their job and find a new tenant. I told them I couldn't afford to give them a BS fee on top of the $1620 I was already paying for rent so I worked with them and said I would find a tenant. They said they would reduce the fee if I found someone. Well I listed the home the next day and started showing it around my busy work schedule. I probably have over 200 messages for the home and sent maybe 40 people to Stela to get an application to, mind you I screened these people to make sure they qualify before sending them to her. So I was literally doing her job for her. I received numerous complaints about her communication and lost multiple people that were seriously interested. This was my only was out of the lease to get my kids reunited with their father and due to this companies due diligence I was left with no other choice but to just leave and risk everything. Stela showed no compassion or empathy for my situation and made it impossible to leave. But surprisingly they were able to find someone once I left. My warning to you is do your homework before signing a lease with this company. I will also note that the homeowner was not reasonable either. According to RW she was willing to let me out of my lease in October before I left if I paid an additional 3 months of rent. Mind you I was working with them for 3 months already to get out of the lease. I also quit my job because I found someone who was very interested and signing a lease to move in as soon as I was moved out. Something fell through and I never got a reason from her and I'm led to believe the rental company said something to her and told her not to respond to me. Very shady and greedy people in this world. I tried my best to do it right and leave on good terms. If you decide to rent with them, screenshot everything and keep a paper trail. It will help you in the end if things end up in court. I wish I would have read the reviews and looked into this company before signing anything with them. Learn from my mistakes and don't waste your time or money with companies like this.

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