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I purchased three stools from this company that were each over $300. Two of the stools arrived in tact, while one arrived damaged. When my interior designer reached out to them, they told her it was beyond their 72-hour complaint window, so there was nothing they could do. 72-Hour window to file a claim with a furniture company! It took them approximately that long to reply to the complaint. HORRIBLE customer service and policies.
The pictures below shows how the stool arrived.
Tip for consumers:
Buyers Beware: They have a 72-hour complaint/return policy on their furniture. If you're afraid of extending at least a 30-day return policy, what does that say about the quality of the furniture?
Products used:
Bar Stools
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