I booked a trop on Amoma.com, paid in full, and called the hotel multiples times and they do not have my name for having a reservation. I'm an experienced traveler. In fact, I travel every single month for work and have never had this happen on another site. They assured me it might be booked under the travel booker and they would send me an actual confirmation number as their confirmation numbers don't actually work at the hotel! I was told it would be escalated within 48 hours so that i could have the confirmation number. That was a week ago and when I contacted them again they said they could not provide a timeframe as to when i would have a hotel confirmation despite the fact that they have my money! Basically when i said this appears to be fraud they had legal copy ready to send me about how great they are and offered to give me my money back. All for asking for a basic confirmation number. I have kept every chat as proof of their shady practices to hand over to my bank!
Hi Ashley G.,
Sorry again for any inconvenience caused!
We checked your case and learned that the reservation was confirmed and we informed you on the 07.18.2019 accordingly.
Feel free to contact us at sitejabber@amoma.com if you have any questions about your reservation.
Your Customer Support team