Thumbnail of user ashleyd91

Ashley D.

Contributor Level

Total Points
164

2 Reviews by Ashley

  • Hoverboardcloseout

12/16/16

So just like the rest of you guys I ordered a hoverboard threw this company on December 1st. I received a confirmation email almost immediately. On the 5th of December I got an email saying the board was in its way to me. By the 9th I started wondering why I hadn't received it or why my tracking number threw UPS said it hadn't even moved from NJ. So I started to try to contact them threw email which I didn't get a response. I then called the number listed on the website. I spoke to a man who right off the bat was very rude to me. I asked what was going on with my purchase and all he could tell me was it would be delivered before Christmas and that he had no more info for me at all. I tried asking him if this was a scam and all he said was or should I say all he whispered was no. I then tried to ask for a supervisor and was told their was no one. So I got off the phone freaked out for a minute then called back and spoke to another guy and asked for a refund of my money he was very nice and said sure. He said I would see it back in my card by Monday the 12th. It is now Thursday the 15th still no refund and now my tracking email says it's all of a sudden coming from California and is on its way and should be delivered on the 16th. Well that is tomorrow and it hasn't left California yet. I bought this hoverboard for my 9 year old son who still believes in Santa. It's the only thing he asked for for christmas besides some toy cars and small things like that. What am I supposed to tell him on Christmas morning oh I'm sorry son I guess Santa didn't want you have it. What is wrong with these people that they would do this to kids at christmas time? I don't have the time or money to buy another hoverboard. I'm going to go report them to the FBI site and the bbb site also. This just isn't right!
***December 16th I received the hoverboard that I ordered. But when I opened the box to check it out the Styrofoam was broken up and the plastic bag that it is wrapped in was half way off and there was a dusty foot print mark on the board. Also the warning sticker was all messed up, it might have been used, I ordered a new board for 190 instead of the used board for 175. This company is very unprofessional and they have the worst customer service I've ever seen. I will never order another thing from them. I haven't charged it yet because it's a Christmas gift for my son. If I have any problems I'll update my review again. I think I'm going to keep the 1 star rating!

  • HoverboardCloseouts

12/14/16

So just like the rest of you guys I ordered a hoverboard threw this company on December 1st. I received a confirmation email almost immediately. On the 5th of December I got an email saying the board was in its way to me. By the 9th I started wondering why I hadn't received it or why my tracking number threw UPS said it hadn't even moved from NJ. So I started to try to contact them threw email which I didn't get a response. I then called the number listed on the website. I spoke to a man who right off the bat was very rude to me. I asked what was going on with my purchase and all he could tell me was it would be delivered before Christmas and that he had no more info for me at all. I tried asking him if this was a scam and all he said was or should I say all he whispered was no. I then tried to ask for a supervisor and was told their was no one. So I got off the phone freaked out for a minute then called back and spoke to another guy and asked for a refund of my money he was very nice and said sure. He said I would see it back in my card by Monday the 12th. It is now Thursday the 15th still no refund and now my tracking email says it's all of a sudden coming from California and is on its way and should be delivered on the 16th. Well that is tomorrow and it hasn't left California yet. I bought this hoverboard for my 9 year old son who still believes in Santa. It's the only thing he asked for for christmas besides some toy cars and small things like that. What am I supposed to tell him on Christmas morning oh I'm sorry son I guess Santa didn't want you have it. What is wrong with these people that they would do this to kids at christmas time? I don't have the time or money to buy another hoverboard. I'm going to go report them to the FBI site and the bbb site also. This just isn't right!

Ashley Has Earned 4 Votes

Ashley D.'s review of HoverboardCloseouts earned 3 Very Helpful votes

Ashley D.'s review of Hoverboardcloseout earned a Very Helpful vote

Ashley hasn’t received any thanks yous.

Ashley doesn’t have any fans yet.

Ashley isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user frankk60
1/17/17

ExistBUYER BEWARE! We ordered two NEW hover boards from this company. We received them... BUT...

Thumbnail of user krystlm
1/6/17

I Ordered 3 Hover Boards on November 28,2016 with the promise of them being delivered before...