Ashley B.

Fandango has a policy that states you have to request a refund or exchange 2 hours before the start time of the movie you purchased tickets for. We bought tickets 45 minutes before the start time and never received a confirmation number so we were unable to print our tickets at the kiosk. Arriving 10 minutes late, we decided to purchase new tickets so we wouldn't miss the movie. I spent 2 hours on hold with their customer service and was simply told "tough luck, you would have had to request the exchange 2 hours before the start time."... so we were screwed as soon as we purchased the tickets. We will not be using Fandango again!