Ashleigh J.

Glad so many people seem to have had a good experience, but mine was pure parody. Installation guys refusing to install, faulty appliance having to be swapped, damage to my walls pulling it in and out, bizarre complaints procedure where customer advisors phone me every day at 9am to say the same thing. Argos forever from now on!

I sent a textbook in valued at $80, in good overall condition. I even spoke to someone via their chat function to make them aware that it had been used, and they advised the condition I described was fine. As soon as they had it I received a bizarre e-mail saying Bookbyte retained the right to shut down my account for any reason they wished, and that's what they had chosen to do. I contacted them, and they advised the book wasn't suitable for resale and they'd destroyed it. Eventually through formally complaining they gave me $20 as a gesture. I'm under no illusion that this book will now be sold on for $80+, and feel very silly for trusting them in the first place.

When I entered the porta-cabin office of InterRent, who were booked via RentalCars.com, there were seven people in there, all experiencing issues simultaneously. One lady was shouting because she was being refused a car due to not being a UK national and would have to re-book for £700, another was crying because the damage that InterRent had taken pictures of before their hire had 'disappeared' and were being denied by the company (also happened to another man who arrived later), a man returned to report his car had broken down before he'd left the car park, and several people were scrolling through their e-mails desperately trying to find where in the T&Cs they had messed up to be refused a car as was happening to the majority (including us).

Thankfully we were in a position to leave and pursue the company later, and upon walking into the main car rental office we were greeted with polite laughter from Avis and Enterprise and the words "Let me guess, they told you you could only have the car if you paid them £64?" - apparently an hourly occurrence and well-known scam.

When I phoned rentralcars.com for assistance on site, I was shouted at and belittled by the member of staff before he advised he could only speak to the person with the name on the booking, my father. When I offered to hand the phone to my father, the member of staff hung up. After much pursuing after the trip, I was eventually refunded the full amount (yet to be received, but we live in hope).