The customer service experience at TravelMerry is awesome. I could easily order my special meals by calling the 24 x7 customer service, the agent was so polite, he patiently listened to what I had to say and he made a note of it. In just 2 days I received a confirmation email from Cathay Pacific, my airline carrier that my special meal request has been confirmed from their end. The customer service agent also called me back and informed me about it.