I bought 20" long, 145 grams 10 pcs set hair extensions. When I recieved it it looked very thin, so I weighed the set and it was 128 grams only. I try to get hold of customer service a few times, they reply at first and as soon as I mention this problem and ask for return they disappear and never reply back. Til the last CS representative, she said that all she can do is refund me only $10 (I paid over a $100 in total) I explained to her that it makes no sense to me to accept the $10 refund because the item is defective but she refused.
In addition, the head clips are super uncomfortable.