The worst customer service ever!
I've faced extremely rude customer service on ASOS!
They notified me that one of the items (pants) in my order is apparently out of stock and they refunded me. But the thing is that I've ordered a combination of a blazer and pants and I don't need a blazer without pants! However, they decided to proceed with my order even if mandatory part of it is missing. And then they just sent me a notification how sorry they are! No discount, nothing!
We I've tried to cancel my order via so called live chat I've faced very rude attitude fro the support agent Sofia (chat number: *******). She was so unprofessional and rude that I decided to take some time to register here and leave a feedback. I've never face an attitude like this anywhere! I asked why ASOS haven't informed me about the change. I mean who needs only the half of the suit? Her response was: We deliver a lot of orders around the world, we don't have time to inform every customer! Who ever says this to anyone? And what am I if not a client then? She should have given me some robot-like answers because even this would be better! When I said that she is incompetent and asked for a senior manager she told me to be polite and calm down! Literally! This is absolutely unacceptable! ASOS, if you reading this, you better fire her...