A S.

If I could give them a 0 rating I would. Terrible customer service. Wouldn't recommend anyone to shop there. Ordered a pair of Ugg slippers, they shipped the wrong color but the correct order was listed on the receipt it was shipped with. I called customer service and let them know they claimed they would do a rush shipping on the item I ordered. I was going to keep the first pair sent and just pay for the original one once sent because I needed the slippers for a special event and didn't have time to wait for the original order to be sent. The quality of the product was HORRIBLE. The uggs were hard and stiff like it was just cardboard inside of the slipper. The glue could be seen around the soles of the bottom and all around and in the fur. I was told by customer service the original item would be shipped by Tuesday. Here it is Friday I call to inquire about my delivery they tell me that they canceled because they didn't have the item in stock in any store or warehouse. They should've informed me about this a week prior before telling me they located the item and would ship it via priority mail. I needed this item for a special event which was ruined by this horrible company. I'm also convinced they sell defective items shipped from other stores that can't sell them. The quality of the products and their customer service and willingness to help their customers is unacceptable and they should be shutdown.