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“Worst Service Ever! WALK AWAY FAST! - Never got it on time - SURPRISE RUINED!”

8/26/19

On August 26th PersonalizationMall.com responded:
"Again, we are sorry that FedEx was unable to deliver your package.

As a one time courtesy we are refunding your shipping fee. Please allow 24-48 hours for the credit to appear on your statement."

I did not do business with FedEx BUT PersonalizationMall.com, they should be responsible.

WORST. SERVICE. EVER.

PersonalizationMall.com literally responded the next (August 25th) day of my inquiry:

"Standard Shipped orders afford no specific delivery date guarantees, and we are unable to cancel orders once the personalized items are produced. Again, we are very sorry that FedEx has caused this inconvenience."

SURPRISE RUINED!

I never got it on time and they are irresponsible. Do NOT order anything from them if you need it at certain time.

I ordered from PersonalizationMall.com on Thursday, August 15th for my husband's birthday on the 24th. They sent it through FedEx, and they said "Package shipped on August 19,2019 via FedEx.". I logged into FedEx.com to track the package and it said:
"Friday, 8/23/2019 6:06 pm. Delivery exception. Customer not available or business closed"
"Thursday, 8/22/2019 2:38 pm. "Delivery exception. Customer not available or business closed"

All of the above statements by FedEx are a complete lie; they never knocked at my door or rang the bell, and I am absolutely positive of this because I have been sick and I have been home all the time during the last week.

Nevertheless, when I saw this situation, I requested FedEx to hold the package on site; they said they would deliver it at my local Walgreens at the end of the day, around 6:00 PM. As they never contacted me through text message as I also requested, I decided to go twice today to Walgreens to pick up the package. It was 10:00 PM and they had not delivered anything.

As of today, August 26th nothing has been delivered yet.

My husband's birthday was on August 24th. This package contained my husband's birthday present and I never got it. The surprise is completely, absolutely ruined. I demand a refund.