We came in to the Staples in Livingston, NJ because they had a promotion in their online and in the store weekly circular on the Samsung Galaxy S6 cell phone@ 50% off the full price and was shown as $288.99. No monthly payment and upgrades included as long as you had a monthly Verizon plan and No contract requirement was stipulated in their promotion. In the store a salesman and then the Supervisor he called over said I would pay the $288.99 and then an adder for an access fee on the line ported from AT&T was $20/month to my current plan as stated in the Verizon pricing plan they had on display and I was given. The 2nd guy we dealt with (business card says Tech Center Supervisor, but he was the acting manager also) went into the back to see what colors they had and came out with a black S6 and S5. He offered the Samsung S5 at $99.99 saying it was a special and confirmed that it would only be + $20.00 to add a line to my existing account and No monthly adder for the phone. With both deals it was the last day. He then kept us captive at the store for 2 1/2 hours while he said he was porting the old phone # from AT&T, updating the phone, and transferring the data to the new phone all at no charge. We were also told that the Verizon advertisements of $100 - $650 to move you from another carrier was not passed on to us with this offer so we assumed they were being paid/ incentivized by Verizon to move customers from AT&T. During this time they had the AT&T phone and sometimes my Verizon phone locked up with the new phone. He had heard that my wife say she was not happy, was hungry, and was waiting in the car. He also knew we had other plans which were being destroyed by this ridiculous delay. He walked away and came back with two covers for the new phone and said he was giving us the accessories for Free to make up for the delay and she will be very happy in the end. He added a liquid screen protector to the new phone without asking then he also tore off the screen protector on my phone and put the liquid coating on that telling me it was better and since he was already doing the new phone why not my other Verizon Samsung. When we finally went to the register he then rang it up charging for the accessories and 1 cent for the phone and receipt said discounted from list price. No contract mentioned. When I questioned what was going on and the numbers were not correct he said he had powers and everything was okay and my wife will love the phone and accessories. He said give it time and the phone number will be activated. The phone was never activated by Verizon and the phone number was never ported from AT&T, he said he could not transfer the data from the old phone go to the Verizon store (which charges for the service unless they sell you a phone), and I updated the phone he claimed he was updating. When I got home and went on line to Verizonwireless.com. I showed the new phone was at $40/month access fee. When I called the woman at Verizon said there was a hidden fee and they were charging me $20/month for 24 months = $480.00 for the cost of the phone. I said Verizon does not offer those plans anymore and we were given the new rate sheet at Staples which did not show this type of plan she said too bad & I was stuck with it. If the store took it back there is a restocking fee. I called the Staples store and was told he had left and would be in at 8am the next morning. I called the next day and found the store actually open at 10am not 8am. He said he would fix it and Verizon made a mistake it was only $20/month & not $40 with no monthly charge for the phone and he will call me back in an hour. 1 ½ hours later I called him and he said he was working with his Verizon Rep. And would get it fixed so only there would be only a $20 access fee. I should not come and return the phone, he will call me back shortly. He then called and asked me to come into the store and all the paperwork will be done but I need to sign it. He confirmed only the $20/month access fee. When I came in it was not done and he had us wait a long time then wanted be to sign a little screen. I said I wanted to read it and questioned the charges. He then said he corrected to $20/month access fee but in further questioning discovered he had added $22/month@ 24 months ($528.00) for the phone. I said just take it back. Then we fought over a credit for the accessories which he originally said were free, but I was charged for and he claimed now was not returnable. He relented as other customers were listening and finally gave me a refund.
When I called Staples Corp. they said he told them it was a misunderstanding and knew I was angry. They said that they would not fire their acting manager. They said they will NOT make it right even though they advertise 100% satisfaction guaranteed and to meet anyone elses price 110%. They said it was all cancelled with Verizon which was a blatant lie. I was still being charged by Verizon $20/month for the access on a 2 year contract. The phone cost was only removed. They refused to make things right by me and were kind enough to let me know the Armor coating applied to my phone by their sales supervisor without my approval which I do not like cannot be removed and they will not compensate me for the screen protector he destroyed which was on my phone. I have evidence of my story so they know this was all true. The Staples office of the president representative also was quick to clarify that Grand Larceny is $500.00 and this was only $480.00.
I had to contact Verizon myself to remove the new phone and insure it was not ported in the future.
Verizon DID not step in and help and actually said if I returned to the store I would face a restocking charge. Verizon online chat said call their 800#. Porting said he had not done it correctly and when told of the fraud agreed not to port the line. The last woman at Verizon was the only one to help remove the new phone from the plan without charging the $350.00 cancellation fee, but by then the number of emails, texts, chats to Verizon were all attached to the account so it was clearly visible to them that a fraud was committed.
Staples condones this behavior as they do not print a contract and you are asked to sign a little screen which hides what it says and you are agreeing to. They intimidate you when you start looking to examine whats in the little screen and when you say you want to see what you are agreeing to. They make it appear that they are being compensated by Verizon for getting a line transferred from AT&T and that is why it is such a good deal. They give you a Verizon rate plan which is irrelevant. Watch the hidden fees that these crooks add and most people overlook or assume are standard.
Shame on Verizon Wireless for allowing them to hid phone cost fees in access line charges while saying those old plans are no longer sold or available and issuing pricing guides which do not show those corrupt plans.