Arus M.’s Reviews of Travelgenio & more

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1/9/20

Avoid buying tickets via travelgenio.com at all cost. I bought flight tickets on their site. On every page there was a discount. I have accepted the "total price" and they have blocked 100 euro extra from my account, then charged it (that's why I didn't get sms from bank to confirm the price). I tried to explain this "mistake" with their support. It took me 2 weeks to explain it to them but they didn't want to refund me the price difference, according to them, everything is correct. So it wasn't a mistake, it was a fraud! I totally don't recommend this company.

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Travelgenio T. – Travelgenio Rep Over a year old

Hello Arus M. Of course we can help you with your queries on the amounts for your booking. Please send us an e-mail customer.service@travelgenio.com stating your booking reference and your queries about this and we will check the details immediately. Regards.

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