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1 Review by Arturo

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123Stitch.com

1/29/18

*deep breath* I just got off the phone with them to inquire a second time about an order I placed in mid-December. Their website indicated the order was to arrive on Christmas Day. I figured that was perhaps optimistic but I was ok considering the season. Fast-forward 3 weeks, and I called to find out what happened with the order since I'd received nothing. They were apologetic and indicated that the distributor was out of stock and that I should receive the order in about two weeks. Ok, not ideal but fine.

Fast-forward to today. I call back a little more frustrated because I realized that it has been 45 DAYS since I placed the order. The lady who answered the phone indicated as I'd heard before that they were out of stock, and that they had no idea when it would be in stock. So I think, but don't say, "Wait, what? You run a store and you have no clue when your inventory will come in?" I pressed this point and they said, this time offering a "this is how it is and I don't care what you tell me" tone of voice, that they had 135 orders, apparently of this same item, and all of them had to be filled so she had no idea when mine would be shipped. Now I'm thinking, "Wait, WHAT? You have no queueing system? No way to tell the nth person in your queue when approximately they might get their product that according to their website was effectively promised to arrive on a certain day??? And how exactly is this my problem?" So I, frustrated now, push back: this is bordering on unacceptable, I need some kind of estimate. No estimate, it could be two months. And would I like to cancel. Yes please, cancel my order. In fact cancel your whole store. How do you run a business like this??

So, do yourselves a favor; avoid this store for online orders. And if you decide to order you might as well mark your calendars for delivery in Nevuary of 2018 because for all these people know, that's when their orders are going to ship.

I ordered from dmc<dot>com instead. Hopefully their estimated delivery date actually means something.

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