Arthur L.

I had a very poor experience returning a Western Digital hard drive that was improperly packaged. It is a common knowledge that a computer hard drive is delicate. When I received the hard drive, I found it on the stone walkway in a lightly padded envelope. Inside the envelope, I found the hard drive in a static-free bag without any shock protection. I emailed PC-Canada with a photo to show the improper packaging. It took five business days just to get the return approval. Since there was no fault of my own, I requested for a prompt refund credit. Then I was told that it would take two to three weeks to process a refund credit. When no refund credit came after three weeks. Then I was told that it would take three to four weeks to get a refund credit. Taking so long to process a refund credit is unreasonable and simply unacceptable. Considering unreasonable return and refund processes, I would not recommend buying from PC-Canada. At the end, I contacted the dispute department of the VISA and got a refund in two business days.