We received numerous advertisements from theartreseatstores.com while we were shopping online for theater seats. So we decided to buy from this site because the online store shows quality pics and we liked the Octane design. We ordered 7 chairs (3-seat sofa and (4) singles chairs) and got a delivery date. Supposedly, Covid-19 delayed our shipment and that was understandable but after the the delivery arrived and guys open the boxes and set the chairs up, we were very, very disappointed in the quality of the craftsmanship (POOR). First of all, (2) single chairs were leaning and had bent frames, another chair had a different headrest installed, (4) chairs had excessive leather sewn at the back of the headrest seam (the others are okay), (1) chairs foot rest had gathered leather sewn in the corner and all of the glass trays are were very wobbly (you can't even place a coffee cup on it because it slides off), the accessory lights only fit into (2 of 7) of the grommets on the armrests. After talking to a few people at the company, we finally reached Shara, one of the managers who reached out to help us by sending replacements parts. The replacements solved our problem with the bent frames and the wrong headrest, but we have to live with the bunched up leather behind the headrests.
To repair the tray issues I explained that the table tray shaft was to fabricated too small for the grommet in the chair arm and was very wobbly. I explained that this is a machined flaw between the two components (tray shaft and grommet), then I sent her a video/pics to show the defect. She sent me new shafts and new table trays but that did not fix the problem. I again, reiterated the fact that the fit between the tray shaft and grommets needs to be corrected first. After speaking with them today (9 months later) one of the reps told me that Shara said she has done all she is going to do and that's it.
No Resolution, No Compensation, the case is Closed!
***Read these reviews*** https://www.sitejabber.com/reviews/theaterseatstore.com
Think TWICE before you spend your money here... Made in China... see attached pics!
It clearly shows the issues with this companies products... 70 people can't all be wrong!