Arta J.

LM DO NOT EVEN DESERVE 1 STAR! They are absolute liars, don't ever ever ever eveeeerrr book with LM trust me! I booked a holiday to Sweden for my parents, auntie&uncle and I paid for the flights & hotel & car reservation. When I was booking the hotel, I refinded my search to 4 adults and 2 rooms, when I received the holiday booking confirmation the booking stated that the hotel is for 4 adults and 1 room, wth? I called LM straight away and I spoke to them about this and asked them if they can change the rooms to 4 adults 2 rooms as thats what I booked and they said no you need to pay a fee to change it. I said no and told them that I want to cancel my hotel reservation as it's all incorrect and I asked them if its free to cancel they said yes it is. I also had to cancel the car reservation because after I booked it the email confirmation stated that the car has no insurance, they are really misleading and the website should have stated that there is no insurance. Anyways I asked the person who I was speaking to at LM (I don't remember his name but he said he was Albanian) to cancel my hotel and car reservation because it was all wrong and he said fine we will give you a full refund minus the flight. The cost of the hotel & car for 4 people + the flight is £1156. 12. We received an email from LM saying that they will only refund us £849.18. BEAR IN MIND when I booked the holiday the website clearly stated that hotel & car bookings can be cancelled without no charge - even the person who I spoke to said this and he was the one who cancelled it for me! What I want to know is where the F is the rest of my money?! The whole holiday included flights cost me £1156. 12 and the flights only cost me £130 for 4 people. £1156. 12 - £130(flight) = £1026. 12 which is what LM own me, I don't know where £849.18 came from. I am absolutely fuming! I have sent an email to LM and I also stated that I will be taking further action if I do not receive my refund back as I was promised by the person I spoke to at LM & by the website. LM is actually the worse company ever, I book holidays every year with other companies and I have never in my life ever experienced this EVER. Honestly please do not make the same mistake as I did and waste your money on booking a holiday at LM. This is absolutely terrible I cannot believe an agency like last minute has the audacity to steal their customers money, this is totally unacceptable!