Arron D.

I ordered a single nametape from them. They said it would be shipped in 5-7 days. That seems a bit long, but ok, I was giving them a try before ordering several dozen for my cadre. I wanted to see the quality and service. I am glad I did.

About 7 days later, I received a 'sorry, we are running behind but it will be shipped soon' email from them. A few days later, I got a tracking number but it WAS NEVER SENT! I kept checking the number and it said, 'a label has been created but item not shipped'. So, I waited and waited. Finally, I emailed them and no response.

I took the issue to PayPal and said I did not want the item anymore. I instead went locally and had the job done by a professional company. After I submitted the claim, within 48 hours, they claim they shipped the item. It shows delivered but it NEVER arrived.

This company does not have a phone number on their site nor do they answer emails AVOID THEM. It's the most unprofessional experience I have had and I plan to review them all over the web (including the better business bureau) to let people know about this horrible company.

**Side note. I own a business and sometimes we make mistakes. It happens and I get that. The difference between a business (or a decent human for that matter) is owning up for your mistakes and trying to make things right even if it's a simple 14 dollar loss. That said, they should have sent an email apologizing for their error, refunded the money as I asked, and I would have shipped the item anyway or given them credit as an apology. At least the first two, but no. They decided to be unprofessional in their response too which is why they deserve to have this review all over the web.