A H.

I recently purchased a guitar on-line from Sweetwater Music. My first ever on-line guitar purchase. After, I received the guitar, aesthetically I did not like the guitar as I'm super picky. Therefore, I contacted Sweetwater and spoke with the sales engineer assigned to me who assisted me in selecting another guitar of the same kind form their vast collection. He also connected me to the customer service department and we made the arrangement for return and an exchange.

Subsequently, I saw another guitar listed in their gallery, and I decided to choose that one instead. I called back and my sales engineer as well as the customer service representative both had already left for the day. Therefore another sales engineer assisted me and kindly secured the guitar of my choice, and sent an internal memo to the customer service representative requesting the change.

All of the aforementioned activity after the initial receipt of my purchased guitar and returning it, took place in less than a 24 hour period including the shipment of the replacement guitar which I received the next day!

As a result of this experience with Sweetwater Music, I know for a fact that they provide more than an excellent service to their customers, and the company with it's dedicated employees really stand behind the fine products that they sell!

Thank you to everyone at Sweetwater Music!