Armie H.

LAZADA PHILIPPINES IS THE WORST ONLINE SHOP I HAVE ENCOUNTERED IN MY 12 YEARS OF ONLINE SHOPPING! I've purchased from ebay, amazon, olx, awok, souq, desertcart etc., but by far this Lazada is the MOST TERRIBLE SCAM SHOPPING SITE I've been to.

Firstly, THE APP/WEBSITE IS TOO COMPLICATED TO USE. There's too much graphics going on in the screen. For first timers and not familiar with online shopping, it will surely give them a headache, not knowing where to click with the heavy distractions popping out here and there. The site is too stressful to look at.

Secondly, THE CHAT BOX FOR CUSTOMER SUPPORT AND INQUIRIES IS UTTERLY USELESS! AND THE LINK CUSTOMER HELP IS HARD TO FIND AS IF GUSTO TALAGANG MAGTAGO. For 3 days in a row, I've been sending messages to the chat box so I could speak with anyone about various inquiries. But until now, I haven't heard anything from them. You see, I've ordered several times. ALL MY ORDERS WERE CANCELLED WITHOUT NOTIFICATION IN ADVANCE even after orders were made several days ago, even when the first order was to be delivered already. First three orders were COD. Ok, I let it passed since no money was involved yet. But on my 4th order, the app (or the seller) sent a notification that my order is low in stock. They said to ensure to get my order, I must pay within 48 hrs. Because I really need the items I ordered, I opt to pay via Lazada wallet thru SM payment.

The next day I left my busy work to fall in a very long line at SM to pay. Before giving my payment to the teller, I even rechecked and rechecked my app for the correct account number and also if there are any new notification about my order. RIGHT AFTER A MINUTE of completing my payment, upon checking again my app, I was shocked that my order is now cancelled and my payment is on REFUNDED STATUS. I AM REALLY REALLY DISGUSTED. Para bang pagkalapag mo ng pera sa kamay nila bigla ka na lang tinakbuhan kasama ang binili mo. Would you imagine how angry I am, after all the time and effort I've gone through just to pay this at SM leaving my work, all my effort was useless because of this USELESS & DECEIVING LAZADA SHOP.

I'm a first time user of Lazada, I came back from overseas so I don't know yet how the system of this site works. But oh boy, I AM TOTALLY SCAMMED BY LAZADA. HINDING HINDI NA KO UULIT NG KAHIT ANONG ONLINE SHOP DITO SA PILIPINAS. Ayoko na nga sana i-try puro kase manloloko dito sa tin. This is the first time I've been scammed by an online shop in my 12 years of buying countless items online. I've been sending them messages several times already, first message was how come they just cancelled my order just like that, even after paying BUT NO REPLY. Then sent again chat message where my money went, NO REPLY STILL. Sent again and again how to get my refund in cash, AGAIN AND AGAIN NO ANSWER. NI HA NI HO, WALA. Nakakapang-init talaga ng ulo. May karma din kayo Lazada and scammer sellers.