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Armaart F.

Contributor Level

Total Points
85

1 Review by Armaart

  • JollyHers

8/26/18

Stay away from this website - Fraud Return Policy. I received two dresses
For the total of $207.68 plus $28.28 for shipping. Neither one
Of the dresses fit the size description on their website and neither
Work. The upper body is too big and the lower body too tight to even get
In the dress. I talked to a tailor about the cost of fixing the clothes
But it will cost a lot to fix one and the other does not have enough
Fabric to open up or fix. Basically, neither of them is usable. As a
Result of this headache, I also missed my event since there was not
Enough time to buy anything else. I reached out to the company per its
Return policy. On my first attempt, they asked me to keep and sell the
Items, second attempt, they told me that if I keep them they will give
Me 10% discount on my next purchase, and on my third attempt they are
Threatening me with expensive return shipment cost and lengthy refund
Process, compelling me to keep the dresses. Their email says that in
Order to return the product they require insured shipping with tracking
Number to China! The expedited shipping I paid for was only $28.28,
Never received a tracking number, the clothes were cramped in a small
Bag and dropped off on my lawn! I sent them a copy of their return
Policy and told them that they should have included all this extra
Information, return cost, and headache under their return policy on
Their website. Now, my account info is not accessible either! If I knew
About these issues, I would have never spent my money with them. I chose
To do business with them because their return policy seemed reasonable.
They sent me bad products, they are refusing to respect their return
Policy, and they are compelling me into keeping the clothes! That is
Fraud.

Thumbnail of user arlenel18
arlene L. – JollyHers Rep

This is the customer service of Jollyhers. We feel very sorry for all the inconvenience to you. To offer our customers a better service, we need to confirm with our customers whether they are willing to bear the return freight. If they would like to pay the return freight, we accept to return for exchange or refund. If someone thinks the return freight is too expensive, we would like to find a more cost-efficient way to solve this issue. In a word, we never make the return or exchange difficult. If our words make you understanding, we apologize to you sincerely, and we will try our best to improve our service.
Last, may I know if your issue is solved? If not, may I know your order number or email address so that we can serve you better via email? Sorry again for all the inconvenience to you.

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Armaart F.'s review of JollyHers earned 5 Very Helpful votes

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