I purchased two pair of their "Day Heels" believing they were as comfortable as they claimed. This was not a small expenditure. The shoe was beautiful but the fit was awful. Everything on the shoe felt fine except where the ball of your foot sits. By the end of the day after wearing a pair I had to resort to an extra pair of shoes I just happen to have at work. After contacting customer service via email I was told since I wore one pair (to/from work - too painful to wear home) they could not except them back. I could obtain a credit for the pair I wore just to and from my car. The fact that they don't have a customer service phone numbers also concerns me.
Hi Arlene, that’s definitely our goal – honest reviews for all. :)