arlene g.

On August 31,2019 I placed an order with Stauer. The item cost $128.77 and was automatically deducted from my American Express. No problem as I received my order within 10 days. On September 13 I returned the item because I didn't care for it. I took a picture of my return label and kept the return receipt. 10 days after I returned the item I started checking my American Express for a credit. On October 7 I decided to call and ask why I had not been credited for my return. The first call I placed I was put on hold for 45 minutes. I hung up, called back and took the option of leaving my phone number so they could call me back. Well, no surprise, they never did call me back. I kept trying throughout the day and kept being put on hold. Finally, after putting my phone on speaker and waiting almost an hour my call was answered. I explained my situation -- gave the rep all the details --- order number, date of return, return reference number, etc. The rep said that yes they had received the return but they were behind in posting credits and that my credit would be posted in two days. What kind of answer is that? I think any dodo bird would know that they were hanging on to my money as long as possible (and I'm sure that of others) in their account. On the 11th -- three days later -- the credit was still not posted to my account so I called American Express and explained the situation. American Express reversed the charge until they hear from Stauer. I will never order from this company again.

This morning I received an E-mail from Appleseeds requesting that I participate in a survey -- and if I did -- I would receive $25.00 off my next order. I took the survey and received a code with an expiration date of April 15. I decided to order a couple of items -- but when I entered the code it said it was invalid. I called Appleseeds and was told that I should go ahead and place my order for the full amount -- then call their customer service and they would adjust the order by $25.00. I couldn't even believe that they said this. I told the rep that this made absolutely no common sense. He agreed but said that this was what he was told to say. Oh -- okay -- I'm going to go ahead and place an order at full price, then get on the phone to their customer service with the hope that they will adjust my order --- I don't think so. I'm fuming and will not order from this company again.

I ordered two dresses and a cardigan sweater from JC Penny. It took over 4 weeks to receive the dresses and they were not as described on their website. I decided to return them but could not find a return document. I called and they said it was on the outside of the package and that I could just peel it off. NOT. I ended up typing up the return information myself, packaging it and sending it back through UPS. We will see what happens - i. E., will I get my credit back to American Express. I'll write another review in 4 weeks -- when and if I receive it. The cardigan did not come with the dresses even though I ordered it at the same time. I called to cancel and they told me it was too late as it was on the way. I received it today -- and OMG -- I just couldn't believe it. It was balled up and put in a plastic bag. Obviously, it had been a return and rather than refolding it properly and relabeling it -- again -- they just 'balled' it up and stuck it in a plastic bag. There was no invoice in the envelope that it was sent in. I checked the outside of the package (as I was told before this was where to find the return information) -- but to no avail. There was NO return information. Also, this cardigan is so cheaply made that when you pick it up you can see your hand through it. EEE GADS -- so awful. I am not returning the sweater -- too much of a hassle and it would probably cost me more than it is worth. I will donate to the thrift store. I will never - never order another thing through JC Penny. Good luck if you do.

It was easy to navigate -- which I can't say the same for other hotels/casinos

Good -- easy to navigate