I put an order today and wanted to change my method of payment but the website wouldn't take it on the phone or the computer and no one in the office, the five people I spoke to, could help me including Troy who was a mean and nasty person, I did the very best thing by canceling their service. I do not recommend their service, there's always something wrong with the orders I receive.
Dear Valued Customer,
We never want this to happen and apologize for this. We would love to take care of you on this matter but need an order number to do so. Since you said your contacts were not responded to, which is not the norm here at iHerb, we kindly request that you provide the order number here so we can look into it further. The sku # on one of the bars will be needed too to verify the lot number we may have had in stock or sent.
We look forward to the information being provided so we may expedite this matter and support you through this as you deserve.