Ari N.

I sent a parcel to Israel using this website, purchasing a guarantee for it to delivered on time. The parcel disappeared from the tracking service for three days. I had to contact the delivery company in Israel (TNT) in order to discover that the parcel arrived without the invoice and other docs. After paying the extra tax the parcel arrived 4 days late. A day later I received a request to pay for extra weight - it was claimed that the parcel I sent (1.1kg) weighed 16kg. When I tried to seek help and claim the "money back guarantee" there was no one to talk to, no form to fill, "live chat" not functioning and web pages sending me on circular journeys. Better send through an actual courier who tak some responsibility for their actions.