My product came and I am so happy about it. I got a Jb(from Got7) dad hat and it came within the shipping date and kept me updated on it. They had also replied back to me when they said they would. From reading the reviews I say it all depends on what product you are getting and where you're from. I am from USA and I got a hat. It seems like most people who are sad about their review are from different countries or are ordering a sweater or hoodie.