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My package was not delivered due to an error on the documentation -- the customs declaration was unreadable (picture)-- so I requested to be refunded since the error was not on my end.
The company tried to blame me, saying the package was unclaimed. Luckily I had a copy from the unreadble document, but after I sent the proof they stopped respond my claims. I had to pay another shipping fee.
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Hello Ariel,
I would be glad to look into this for you. Please email us customeroutreach@shiptio.com
I will need to locate your account.