I ordered some headphones on Groupon. They we're charged on my credit card so I assume the order went through. After 4 days, didn't received any shipping confirmation email so I email their customer service. They told me they never received my order. Each time I received an email, it was from a different person. It's very confusing. They asked me lots of question about the product, my account, etc. Never they asked me if I would prefer tonne reimbursed. I will never purchase from them again!