The site is ok. As a reader myself I have used the site as I cannot read for myself most of the time. I have to admit you must read reviews in order to know who is real and who isn't. The ones that have reviews (even if positive) only saying things like "thank you" or "reader seems lovely, hope predictions come to pass" and so on are not confirmations the reader is good. Look for the ones that say mention how accurate the reader is, how predictions have come to pass or how the reader just seemed to know names and dates etc. Also beware of "unregistered" reviews as these could be fake. There are some GREAT readers there but unfortunately some with lower rates are just fairytale sellers that get a positive review because what they have told you made you super happy.
As a reader the site is and software are VERY glitchy, there is no support from admin when we are abused and threatened with bad reviews if we do not refund after a reading because they suddenly realise they cannot afford it, and when they do a chargeback on paypal, the only thing offered is a refund on the commission charged. If you show you have been given a negative because you did not comply with a fraudulent refund request or because the client wants you to be available at all hours of the day for them, Bitwine does not care, they will not remore the feedback.
Commissions are generally better than most sites (except for privateoracle.com) but there is ZERO protection for readers from abusive and nasty clients.