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Ariaane A.

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Experience: Business

Member since June 2017

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1 Review by Ariaane

Parcelmonkey did not deliver my package to China back in March 2017. When I finally got enough information from Shanghai, China customs I had been informed the parcel had been sent back to the UK on the 22nd of May. 1 month later my parcel has not been returned to the sender address and Parcel Monkey keep responding with 'We'll look into it'. I need my items back safe and sound. I suspect that they've lost my package but won't admit to it. Terrible service, terrible communication all around. I will not use again and strongly recommend customers to buy DIRECTLY through a courier service directly and NOT a middleman like Parcelmonkey.

PS - As you can see in the screenshot attached this saga began in March 2017. As of today the 22nd of June 2017 I have yet to receive the returned package back to the UK

Tip for consumers: Please go directly to a courier company and NOT a middleman. They refuse to take any responsibility when things go wrong.

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