I sincerely advise any professional not to sign up for this service. Once you did, you should keep your expectations near to zero when it comes to customer service. The staff is group of young people who have no formal education beyond high school and who understandably work only to get a pay check. Instead of talking business, you will face a group of high school graduate who are trying to become your therapist. The one thing that you will hear is discussing your feelings, your projections and transferences and showing you understanding to how you feel like any therapist does. If you want free therapist, then odesk team is the place for that. If you are looking for a writing career and true customer service that knows the business, then they have no idea what you are talking about. You can try, but expect troubles with their lack of knowledge but plenty of free therapeutic emails that had nothing to do with your work.