Ardella J.

TOTAL WINE IN DALLAS, TX ON PARK LN... MY EXPERIENCE TODAY 03/06/21 THEY JUST RUBBED ME THE WRONG WAY, THEY HAVE THERE LITTLE SET UP FOR SAMPLES, THE (1st SIGN) LONG AS I'VE BEEN GOING THERE NO ONE HAS EVER ASKED ME WOULD YOU LIKE TO TRY SAMPLE OF SOME OF OUR WINE OR LIQUOR, WHICH I WOULD'VE SAID POLIETLY NO THANK YOU, (2nd SIGN) THIS IS THE ONLY LIQUOR STORE THAT I'VE BEEN TO THAT HAS ITS COGNAC HENNESSY AND COUVOISIER LOCKED UP, I ASKED ONE GUY HE DIDN'T HAVE A KEY, I HAD TO WAIT 10 MINUTES FOR ONE OF THEIR OTHER WORKERS THAT HAS THE KEY TO FINISH TALKING TO A CUSTOMER ABOUT WHAT EVER... THEY WAS JUST CONVERSATING... AFTER I ASK HIM FOR 2 BOTTLES OF THE 750ml OF HENNESSY, I STILL HAD TO WAIT ANOTHER 10 MINUTES WHILE HE EXPLAINS SOMETHING TO ANOTHER CUTOMER ABOUT THE DIFFERENCE BETWEEN A 1 liter and 1.75 liter, (HEY MAN... I'M RIDING THE BUS MY TIME IS LIMITED) THEN HE GOES TO THE BACK BRINGS OUT OUR REQUEST TAKES THE LIQUOR TO CUSTOMER SERVICE, I TOLD THE OTHER FOLKS HE HAS TO WALK OUR LIQUOR TO THE FRONT (THEY LOOKED VERY CONFUSED) I WAS STANDING THERE IN THE CUSTOMER SERVICE LINE, THEN HE COMES AND TELLS ME YOU HAVE TO GO GET IN THE OTHER LINE TELL THE CASHIER TO GO TO CUSTOMER SERVICE TO PICK UP YOUR HENNESSY AND THEN THEY WILL RING YOU UP! THERE GOES ANOTHER 10 MINUTES IT'S ALREADY AFTER 6:00pm, MY BIRTHDAY IS ON 03/07/ IN A FEW HOURS I'M JUST TRYING TO ENJOY MY EVENING DURING THIS COVID-19 PANDEMIC (THE 3rd SIGN) AT THE REGISTER THE SIGN READS CREDIT OR DEBIT ONLY, I TELL THE CASHIER I HAVE TWO BOTTLES AT CUSTOMER SERVICE SHE SAYS TO ME THIS LINE IS CREDIT OR DEBIT... I LOOKED AT THAT YOUNG LADY AND JUST LOST IT! WOW REALLY... I DID READ THE SIGN BEFORE I GOT IN THIS LINE!