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Arda J.

2 Level 2 Contributor
  • 5 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Finance, Health

Member since November 2016

  • Reviews

    5

  • First Review

    1

  • Thank Yous

    0

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  • Profile Views

    511

Review Distribution

5 Reviews by Arda

8/6/18
My experience with this company was terrible. I should have known something was up when the movers showed up in a Budget rental truck. I called the company to ask why they were not using one of the company trucks shown on their web site. I was told that when they get real busy they often use rental trucks. In addition, after I expressed my concern about the movers, they assured me that the movers were all professional movers. Yeah! Right!

There was so much damage to my things. Boxes smashed, ripped, torn; an expensive oil painting I paid extra to have custom packed was torn from the frame; a new washer was now dented; a handle dangling from the dining room server; a dresser drawer and the bottom of the dresser was damaged; lots of glass heirlooms destroyed; a patio table was missing its legs; nuts/bolts were missing from items that they disassembled; etc.

I contacted Pure Moving Systems the day after delivery about the damage and about having the movers return to assemble the items they failed to assemble or properly assemble and to move items to their correct places. Despite repeated requests, the request was ignored until weeks later when they basically said they would come that weekend but only to assemble a couple of items and if I wasn't available the matter would be dropped. How convenient for them to get out of fulfilling their obligations since I had told them I would most likely be in another state. I ended up moving things and assembling or reassembling items myself. For example, a queen size platform bed had a custom bold laying on the floor. After removing the mattress and box spring I found almost all the bolts were barely tightened. Worse yet, not one single screw was found in all the cross slats which support the mattress. They lost those as well. I was so angry I sent them the following email:

Today I decided to try to assemble the queen bed that your people took apart but failed to correctly reassemble; this was made obvious by the bed's custom bolt found laying on the floor next to the bed. I don't know why anything surprises me about your sham of a moving company but surprise surprise ALL TWELVE OF THE SCREWS THAT HOLD THE CROSS SLATS ARE MISSING. Obviously your employees, or perhaps day laborers, don't give a dam whether tasks are properly completed. I would think that this would bother your company but since your company is nothing more than a joke I know it won't.

Three movers came to pack my things in Bakersfield yet only one showed up in Las Vegas for delivery. I explained to the driver that there was no way he could do that by himself because my stuff was heavy. When I contacted the company they tried to tell me that the other person scheduled was suddenly ill. Totally contradicts the fact that their driver had already told me that he was the only one scheduled to off load everything. Much, much later that afternoon another helper showed. He told me that he is a landscaper just helping out. They didn't leave until late that night. And because it was late, they refused to place anything further in their proper location or reassemble other items the movers took apart. Just as the rental truck was leaving, I ran outside and flagged them down. I insisted they bolt the 68" H x 16" D x 60" W top of the china cabinet to the bottom. After all their people are the ones who removed the bolts and took it apart. Furthermore, with all the glass in that 5' 8" top I would have thought they would have used some common sense and secured it instead of just sitting it on top of the bottom unit.

Pure Moving Systems is a disgrace to the moving industry. When I researched moving companies, I found a company named Pure Moving & Storage; they're rated A+ by BBB and have hundreds of positive reviews. Unfortunately when I got ready to book, I simply typed in Pure Moving and ended up at Pure Moving SYSTEMS' site without realizing it was a different company. So a warning for you. Pure Moving & Storage is the one with all the good reviews. Pure Moving SYSTEMS is just piggy backing on their name.

BTW, their latest site is: https://puremoving.com
11/28/17
Our Time's program is written in such a way that unauthorized charges are billed to the user. This occurs because one cannot simply indicate they're not interested in additional perks as there's NO button to dismiss the prompt. Instead the user is FORCED to close the box by clicking the X in the top right hand corner. Sometimes it closes, and sometimes it creates unauthorized charges. The user is unable to access their account until the box is removed. Our Time really needs to fix this shady practice.
12/25/16
Here's another good one that actually beat JC Penny's awful service. If you have a Costco card, then you're probably aware that when you buy a TV you get a two year warranty. If you charge the item to a Costco Citi Bank credit card, you get a four year warranty. So Friday I arrived at Costco a little after 10 am intending to apply for a Costco Citi Bank Credit card and then purchase a 60" TV. After applying at member services I was told I was good to go. They gave me a temporary card. I selected the TV but the card wouldn't work. Back to member services. They reprinted the card but it still doesn't work. Costco employee calls Citi Bank for me. Citi Bank gives them a run around. Costco employee asks to speak with their supervisor. The supervisor does another run around and then we get to talk to Citi Bank person #3, who BTW is the dumbest of all. After being asked every personal question under the sun, I'm told they want me to mail them a copy of my social security card. Have you ever heard of anything so stupid. On we go to Citi Bank person #4. Yep same questions. The Costco staff is outstanding, and continues to apologize for Citi Bank's procrastination. Finally after almost two, TWO , hours I'm really good to go. What's makes this all the more pathetic is after I get home I read an email from Citi Bank sent to me at 10:22 stating I was approved with a credit limit of $9,000. You can be absolutely certain that I will close out this Citi Bank credit card account just like I did with the JC Penny's account.
12/24/16
Here's another good one that actually beat JC Penny's awful service. If you have a Costco card, then you're probably aware that when you buy a TV you get a two year warranty. If you charge the item to a Costco Citi Bank credit card, you get a four year warranty. So Friday I arrived at Costco a little after 10 am intending to apply for a Costco Citi Bank Credit card and then purchase a 60" TV. After applying at member services I was told I was good to go. They gave me a temporary card. I selected the TV but the card wouldn't work. Back to member services. They reprinted the card but it still doesn't work. Costco employee calls Citi Bank for me. Citi Bank gives them a run around. Costco employee asks to speak with their supervisor. The supervisor does another run around and then we get to talk to Citi Bank person #3, who BTW is the dumbest of all. After being asked every personal question under the sun, I'm told they want me to mail them a copy of my social security card. Have you ever heard of anything so stupid. On we go to Citi Bank person #4. Yep same questions. The Costco staff is outstanding, and continues to apologize for Citi Bank's procrastination. Finally after almost two, TWO , hours I'm really good to go. What's makes this all the more pathetic is after I get home I read an email from Citi Bank sent to me at 10:22 stating I was approved with a credit limit of $9,000. You can be absolutely certain that I will close out this Citi Bank credit card account just like I did with the JC Penny's account.
11/9/16
People should know Jcpennys' reviews are censured.

Although I rated the mattress I really don't know. This mattress (actually two queen sets) was ordered on Oct 6. Today is the 8th of Nov and I still haven't received my order. When the sales clerk asked what the best delivery day was, I said Monday. To the delivery firm it means no other day will ever be considered. The first time I called the delivery firm, the number was bad. When I called the following week I was told I wasn't scheduled for that week, or any other week, and they would get back to me. The week after that I was told the same thing except he assured me I would hear by Friday. The following Monday ditto. I finally called Penny's Customer Care. After the Associate worked with the trucking firm I was told they could deliver Nov 5. I would be in Vegas then so we agreed that they would TRY for Nov 3. If they couldn't do it, then it would be delivered on the 7th. No surprise here, they didn't deliver on the 3rd, and I wasn't scheduled for the 7th. Long story short, I'm told the delivery outfit doesn't deliver in Bakersfield routinely, and JCP supports that. I'm now scheduled for the 12th. That's 5-1/2 weeks. Worthless service!

I would not recommend this to a friend.

JCPenney
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Arda Has Earned 8 Votes

Arda J.'s review of OurTime earned 5 Very Helpful votes

Arda J.'s review of Puremoving earned 3 Very Helpful votes

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