A R.

Satisfaction is definitely not the priority. I placed an online order for a gift and was given a delivery estimate of a week later. No notification and no product delivered. I contacted the store and was made to feel like a burden for even asking. I contacted customer service where I was again made to feel like I was wasting the agent's time only to find out that it would be an additional twenty days of wait time before the item "might" be delivered. This would have been an easy communication from REI regarding order status but clearly not their priority. Unacceptable service and communication. Customer lost with first online transaction.